Charged twice for one account

[Thefeno]

For some reason, I'm being charged for two monthly memberships.
I think it's related to an incident a while ago where my account disappeared and I had to make a new one with the same email. Could this be fixed and can I be refuned for the overcharging?

[myskaros]

@thefeno Hi there! Sorry to hear this happened; we can absolutely figure out refunds for you. Can you email us at support@j-novel.club? We might need to ask about personal or payment information.