• Categories
  • Recent
  • Tags
  • Users
  • Login
J-Novel Club
  • Login
  • Search
  • Categories
  • Recent
  • Tags
  • Users

You are on the cloned forums!

You have a Bug with the payment system.

Suggestions & Feedback
4
4
1583
Loading More Posts
  • Oldest to Newest
  • Newest to Oldest
  • Most Votes
Reply
  • Reply as topic
Log in to reply
This topic has been deleted. Only users with topic management privileges can see it.
  • P
    Phil99 last edited by

    When my membership expired, last week. I can still access (read them books) for almost a week (until I fixed my credit card problem) and I think I can until forever, who knows? I think you need to fix this! YOU'RE GOING TO LOOSE MONEY... and that is BAD.

    Sam Pinansky 1 Reply Last reply Reply Quote 0
    • Sam Pinansky
      Sam Pinansky Translators @Phil99 last edited by Sam Pinansky

      @Phil99 well there is a grace period for people to fix their credit card info for a couple days. I'll double check things for people with actual expired accounts.

      1 Reply Last reply Reply Quote 0
      • H
        hatguy12 last edited by

        As feedback, I'd suggest being a bit less kind with the grace period, as it seems to be a long "couple days."

        I knew my card was expiring, and I was expecting that to cancel my subscription, so I didn't pay much attention to actually hitting "cancel" myself.

        I do expect to subscribe again in the future, just not immediately. And I will be waiting a little while after it expires before I subscribe again, so the ongoing week+ grace period is working against you here. And in general, I don't see much reason to give a long grace period for failed payments.

        1 Reply Last reply Reply Quote 0
        • Vũ Thế Sơn
          Vũ Thế Sơn last edited by

          As a part-timer, my pay is not always on a fixed date, so I really appreciate this "grace period".

          1 Reply Last reply Reply Quote 2
          • 1 / 1
          • First post
            Last post