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Unable to access Premium area?
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Hello, my payment failed and I updated it earlier today. I'd just seen the notice in email this morning and was surprised that suddenly I couldnt access the Premium area.
That said, I'd assume it was the payment but it's failed before where I had to re-subscribe and I never lost the access... so was curious.
Can someone look into it for me please?
Thanks. (points to the notification saying I've got a reply in a premium section... lol)
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You’ll want to email support@j-novel.club to get that straightened out. Happened to me the other day and it was fixed inside of 20 minutes.
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@Thomask Your premium member status has been restored. And I think I finally found the bug that was causing this, using your account as a test case.
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@chocolatkey said in Unable to access Premium area?:
@Thomask Your premium member status has been restored. And I think I finally found the bug that was causing this, using your account as a test case.
I'm so glad I could be of help.... at least it hopefully fixed it for others in the near future! ;)
Oh, and thanks!
