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Didn't get any coins or credits for May

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  • L
    LizKim Premium Member last edited by LizKim May 20, 2022, 10:42 AM May 20, 2022, 10:41 AM

    I still haven't received my credits for May. Do you know when they will be distributed?

    G 1 Reply Last reply May 20, 2022, 10:46 AM Reply Quote 0
    • G
      GeorgeMTO Premium Member @LizKim last edited by May 20, 2022, 10:46 AM

      @LizKim they were distributed on the 15th, I definitely received mine as I haven't purchased any coins yet and have 699 now, I know several others who commented about getting theirs.

      1 Reply Last reply Reply Quote 0
      • L
        LizKim Premium Member last edited by May 20, 2022, 4:15 PM

        Thanks @GeorgeMTO. Can someone from JNovel please investigate why I didn't get my credit for May? Thanks.

        jpwong A 2 Replies Last reply May 20, 2022, 11:12 PM Reply Quote 0
        • jpwong
          jpwong Premium Member @LizKim last edited by May 20, 2022, 4:16 PM

          @LizKim You'll probably want to drop them an email support@j-novel.club since they may need account details to look into the issue.

          1 Reply Last reply Reply Quote 1
          • A
            anony-mouse99 Premium Member @LizKim last edited by May 20, 2022, 11:12 PM

            @LizKim are you checking on the website or via the iOS app?

            I thought I didn’t get my credit for May either. Then I went to the website in a browser and it shows as coins.

            The iOS app does not show the info since it has not been updated to show coin totals.

            A 1 Reply Last reply May 21, 2022, 9:22 PM Reply Quote 1
            • A
              admin Staff @anony-mouse99 last edited by May 21, 2022, 9:22 PM

              @anony-mouse99 As you have probably heard from other companies, pushing an update and getting it APPROVED in the app store (both ios and android) is becoming more and more a game of random chance... Updating the app to show coin totals will happen at the same time we update it to allow coin purchases which is next on our to-do list, yes...

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